Currently observing, analyzing and documenting standard operating procedures of NextGen Practice Management and Electronic Health Records software system. Developing curriculum for online learning management system. Facilitating new locations with on-boarding to new system. This includes work flow analysis and training users. Serve as system administrator for super-user level activities on NextGen system. Key liaison for roll-out of new Customer Relationship Management system and development of new NextGen templates facilitating improved user productivity.
Managed all aspects of I.T. in a variety of industries.
A technology and business executive with experience in designing and managing complex multi-vendor environments for over 30 years. Ability to build teams and educate management and staff in technology operations in order to achieve desired strategic goals.
1977 - 1988
Managed all PC support, network support and data entry staff of 18 people for an in-store retail marketing company. Implemented Internet connectivity, Internet email, fax server, the company’s first accounting system (Great Plains Dynamics) as well as documented data access policies and procedures throughout the company. Evaluated current database management system to assess ability to meet the needs of the 4X growth currently being experienced by the company. $100M in 1998. Over 100 employees. Worked with a variety of retailers, consumer products manufacturers and information management companies in establishing electronic exchange of results data.
1997 - 1998
Manage technology and telecommunications in 15 medical offices. Managed migration from a legacy in-house practice management system to NextGen EPM & EHR with custom development. Now managing the integration of new offices acquired throughout the Western U.S.
2011 - 2014
Managed a department of 4 employees that oversaw the organization's computer operations. Over 140 employees, 250+ PCs, 5 fileservers, 10 application servers, and a BayNetworks/Novell UTP Ethernet network. Maintained the company-wide MRP/Accounting system through software maintenance and custom programming on an HP9000 running HP/UX, UniData and DataFlo.
1996 - 1997
Managed Medic medical office practice management system on an IBM RS/6000 with 100+ users in 14 locations. Evaluated existing systems and implemented standardized policies and procedures while performing overdue system maintenance and cleanup efforts. Installed a Microsoft NT 4.0 network in the administrative office for 25+ users.
2000 - Present
1998 - 2007
Additionally, I have been an Adjunct Instructor for 14 years, teaching Information Technology, Ethics, Business Law and general education courses at 3 local universities. I created and the Computer Proficiency Assessment Program at West Coast University and have facilitated the program for the past 5 years at all WCU Southern California Campuses.
Managed from 1 to 5 employees in a dynamic growing software company of over 70 employees. Managed the analysis and upgrade of the company's telephone and voicemail system in addition to the redesign of all trunking and telephone services resulting in improved functionality and service while reducing monthly costs by 5%. Manage all mission-critical customer support computer systems, all internal fileservers (NT & Novell), over 100 PCs (Windows 3.1, 95, NT & Macintosh), and all data and voice wiring, hardware and software. Managed the company-wide CRM database.
Teaching Information Technology, Business, Law & Ethics courses to Graduate and Undergraduate students. Developed Computer Literacy Program at West Coast University. Courses include: Computer Applications, Ethical & Legal Environment of Business, Computer Ethics, Management & Decision Systems, Information Resource Management, Network & Telecommunications Concepts, Project Planning & Implementation, Political Science, American History, Network Operations & Monitoring, Game Development, Business Law, Programming Concepts, and Web Technologies and Innovations.
2015 - Present
1988 - 1991
Managed a department of 6 employees that was directly responsible for the evaluation, installation and maintenance of personal computer hardware and software for a Big Six Accounting firm of over 1,600 employees. The department offered formal training and technical and customer support as well as data entry and graphics design. Four Novell fileservers and over 1,100 PCs were in use. This also included supporting 7 satellite offices in the Greater Los Angeles area.
Managed technology and telecommunications in 14 California offices for the largest and fastest growing LASIK provider in North America. Managed the migration from a legacy medical practice management database system to an NT/Intranet based system. During last 12 months managed the opening of 7 new centers in Southern California including computer systems, data and telecommunications, audio and video systems, and office machinery. Also managed department of 9 customer service call center employees including training and qualitative and quantitative performance measurement of systems and personnel.
Direct computer and office equipment selection, telecommunication upgrades, information management, software development and user training of over 200 employees in corporate regional headquarters. Responsible for all telephone hardware and software installation and maintenance, including voice line ordering, maintenance and trouble-shooting. Acted as facilities manager of a 40,000 square-foot, 4-story office building and grounds.
1991 - 1996
2014 - Present
Responsible for overseeing all operations of Amazing Lash Studios in Los Angeles County. This includes finding locations, build out and development of each studio, hiring teams to manage each studio, structuring and executing budgets for each location, maintaining the P&L for each location, developing the respective systems and procedures to execute these items as well as implementation of the business plan, marketing, and identification of growth opportunities.
Responsible for overseeing all franchisee operations for Los Angeles, Ventura and Santa Barbara Counties including studio and franchisee support. Established mutually beneficial relationships with concept franchisees.